How to Use License in Designer

Log in

When you open the Designer application, a login form appears. Complete the required fields, then select OK. Two optional selections are available:

  • Save Username — retains your username so you don’t have to re-enter it on future logins.
  • Save Password — retains your password so you don’t have to re-enter it on future logins.

Designer login form with Save Username and Save Password options

If you forget your password, use Forgot/Change Password. This opens your Arkitech account page, where you can update your password by clicking Update.

Arkitech account page with the password Update button

After a successful login, the program displays a page with your licenses and their subscriptions.

License information page showing licenses and subscriptions

You have two options:

  • Save License ID — saves the license to the current computer so you don’t need to reselect it on future entry.
  • Keep License — locks the selected license to this computer, preventing other users from accessing it even when the software is closed.
Using the Keep License option restricts other users from accessing the program.

Click OK to launch the program.

Closing the program

To change license options when the program closes, select Exit Program With License Options from the main menu.

Exit Program With License Options menu item

When the program closes, you can choose from:

  • Save Username — retains the username.
  • Save Password — retains the password.
  • Save License ID — preserves the selected license (if multiple licenses exist).
  • Keep License — locks the license to this computer, preventing other users from accessing it even while the software is inactive.

Closing dialog with license and credential options

If the program terminates unexpectedly due to a technical issue, check your status in the Customer Portal. If the license remains assigned to the last user, a Customer Portal administrator may need to drop the license from the affected user.

Troubleshooting a license that remains assigned after an unexpected shutdown